Refund/Store Policy
Effective Date: {add date}
1. Digital Products (PDFs, Guides, Checklists) — All Sales Final
Due to the immediate, downloadable nature of digital products:
All digital product sales are final and non-refundable.
Once a PDF or digital guide is purchased:
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No cancellations
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No refunds
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No exchanges
If you have trouble accessing your file, email us and we’ll make sure you receive your download.
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2. Sleep Consulting Services — Refund Eligibility
Sleep consulting services (including assessments, plans, coaching packages, and support weeks) are non-refundable once services have begun.
You may request a refund only if:
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You purchased a package
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AND we have not yet completed your assessment,
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AND no coaching or support has been delivered
Once any part of the service has been delivered — including assessments, reviews, emails, calls, or plan creation — the package becomes non-refundable.
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3. Rescheduling & Cancellations (Discovery Calls & Paid Calls)
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Free Discovery Calls
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Can be rescheduled at any time
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No-show appointments may not be rescheduled
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Paid Calls or Consultations
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Must be cancelled or rescheduled 24 hours in advance
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No-show or late cancellations are non-refundable
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4. Package Expiration
All sleep coaching packages are valid for 12 months from the date of purchase.
After this time, unused services expire and are non-refundable.
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5. No Guarantees
While many families see improvements, sleep outcomes vary based on each child’s development, environment, and consistency at home.
We do not offer refunds based on sleep results or outcomes.
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6. Duplicate Purchases
If you accidentally purchased the same digital product twice, contact us within 48 hours and we will refund the duplicate order.
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7. Payment Issues
If your payment was processed in error or you experienced a technical issue during checkout, please contact us immediately so we can help resolve it.
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8. Contact Us
For support or questions about this policy:
Gentle Sleep Solutions
Chicago, Illinois
Email: neffie@neffiegentlesleepsolutions.com